RETURN + EXCHANGE POLICY

RETURN + EXCHANGE POLICY

Although our hope is that you are completely satisfied with your order, we do understand there may be times where you wish to return an item. We therefore offer a 14 day return policy, however please keep in mind:

    • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We will not accept any returns that do not meet these requirements.
    • We will not accept returns or exchanges that have been washed or altered in any way, and all merchandise must be free of stains.
    • You are responsible for any return shipping fees.
    • We suggest sending your return in with a trusted courier service who will provide you with a tracking number, as we are not responsible for any lost or stolen packages.
    • We are unable to accept any returns after 14 days.

To return your items please mail to:

MOON + MILA LLC
13211 Cumpston Street
Sherman Oaks, CA
91401

Once we have received your return item, we will notify you via email. Please allow 5-7 business days for your return to be processed. Please keep in mind that once the return has been processed, depending on your bank, funds may take anywhere from 7 to 10 business days to drop into your account.

All returns are subject to inspection and we do have the right to refuse your refund if your return does not meet any of the above requirements.

 If you wish to exchange an item, the fastest and easiest way to do this is to return the item that you have (please ensure this return meets all eligibility requirements listed above), and once the return is accepted, make a separate purchase for the new item. 

Need help with a return or exchange? Email us at info@moonandmila.com.

 

INTERNATIONAL RETURNS 

International orders are eligible for return. If you wish to make an international return, please keep in mind:

 

  • All items must meet above listed eligibility requirements.
  • You are responsible for any international return shipping fees incurred.
  • Please ensure the item/s are returned within the 14 day return period.
  • Please ensure your return is sent with a trusted courier service who will provide you with a tracking number, as we are not responsible for any lost or stolen packages.

Please ship your order to:

 MOON + MILA LLC

ATTN: Returns

13211 Cumpston Street
Sherman Oaks, CA
91401

 

DAMAGES + ISSUES

Please inspect your order upon reception and contact us immediately at info@moonandmila.com if any item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right as soon as possible.

 

EXCEPTIONS/NON-RETURNABLE ITEMS

 

 All sale + discount code items are final sale. 

 

TERMS AND CONDITIONS

COPYRIGHT:

ALL CONTENT INCLUDED ON THIS SITE, SUCH AS PHOTOGRAPHY, TEXT, COPY, GRAPHICS, LOGOS, BUTTON ICONS, IMAGES, IMAGERY, AUDIO CLIPS, VIDEO CLIPS, DIGITAL DOWNLOADS, DATA COMPILATIONS, AND SOFTWARE, IS THE PROPERTY OF THIS SITE’S OWNER OR ITS CONTENT SUPPLIERS AND PROTECTED BY UNITED STATES AND INTERNATIONAL COPYRIGHT LAWS. THE COMPILATION OF ALL CONTENT ON THIS SITE IS THE EXCLUSIVE PROPERTY OF THIS SITE’S OWNER UNLESS OTHERWISE NOTED AND PROTECTED BY U.S. AND INTERNATIONAL COPYRIGHT LAWS. ALL SOFTWARE USED ON THIS SITE IS THE PROPERTY OF THIS SITE’S OWNER OR ITS SOFTWARE SUPPLIERS AND PROTECTED BY UNITED STATES AND INTERNATIONAL COPYRIGHT LAWS.

PRIVACY:

MOON AND MILA LLC (“US”, “WE”, OR “OUR”) OPERATES WWW.MOONANDMILA.COM (THE “SITE”). THIS PAGE INFORMS YOU OF OUR POLICIES REGARDING THE COLLECTION, USE AND DISCLOSURE OF PERSONAL INFORMATION WE RECEIVE FROM USERS OF THE SITE. WE USE YOUR PERSONAL INFORMATION ONLY FOR PROVIDING AND IMPROVING THE SITE. BY USING THE SITE, YOU AGREE TO THE COLLECTION AND USE OF INFORMATION IN ACCORDANCE WITH THIS POLICY. UNLESS OTHERWISE DEFINED IN THIS PRIVACY POLICY, TERMS USED IN THIS PRIVACY POLICY HAVE THE SAME MEANINGS AS IN OUR TERMS AND CONDITIONS, ACCESSIBLE AT WWW.MOONANDMILA.COM.

INFORMATION COLLECTION AND USE: 

WHILE USING OUR SITE, WE MAY ASK YOU TO PROVIDE US WITH CERTAIN PERSONALLY IDENTIFIABLE INFORMATION THAT CAN BE USED TO CONTACT OR IDENTIFY YOU. PERSONALLY IDENTIFIABLE INFORMATION MAY INCLUDE, BUT IS NOT LIMITED TO, YOUR NAME, EMAIL ADDRESS, POSTAL ADDRESS AND PHONE NUMBER (“PERSONAL INFORMATION”).

LOG DATA:

LIKE MANY SITE OPERATORS, WE COLLECT INFORMATION THAT YOUR BROWSER SENDS WHENEVER YOU VISIT OUR SITE (“LOG DATA”). THIS LOG DATA MAY INCLUDE INFORMATION SUCH AS YOUR COMPUTER’S INTERNET PROTOCOL (“IP”) ADDRESS, BROWSER TYPE, BROWSER VERSION, THE PAGES OF OUR SITE THAT YOU VISIT, THE TIME AND DATE OF YOUR VISIT, THE TIME SPENT ON THOSE PAGES AND OTHER STATISTICS.

COOKIES: 

COOKIES ARE FILES WITH SMALL AMOUNT OF DATA, WHICH MAY INCLUDE AN ANONYMOUS UNIQUE IDENTIFIER. COOKIES ARE SENT TO YOUR BROWSER FROM A WEB SITE AND STORED ON YOUR COMPUTER’S HARD DRIVE. LIKE MANY SITES, WE USE “COOKIES” TO COLLECT INFORMATION. YOU CAN INSTRUCT YOUR BROWSER TO REFUSE ALL COOKIES OR TO INDICATE WHEN A COOKIE IS BEING SENT. HOWEVER, IF YOU DO NOT ACCEPT COOKIES, YOU MAY NOT BE ABLE TO USE SOME PORTIONS OF OUR SITE.

SECURITY: 

THE SECURITY OF YOUR PERSONAL INFORMATION IS IMPORTANT TO US, BUT REMEMBER THAT NO METHOD OF TRANSMISSION OVER THE INTERNET, OR METHOD OF ELECTRONIC STORAGE, IS 100% SECURE. WHILE WE STRIVE TO USE COMMERCIALLY ACCEPTABLE MEANS TO PROTECT YOUR PERSONAL INFORMATION, WE CANNOT GUARANTEE ITS ABSOLUTE SECURITY.

LINKS TO OTHER SITES: OUR SITE MAY CONTAIN LINKS TO OTHER SITES THAT ARE NOT OPERATED BY US. IF YOU CLICK ON A THIRD PARTY LINK, YOU WILL BE DIRECTED TO THAT THIRD PARTY’S SITE. WE STRONGLY ADVISE YOU TO REVIEW THE PRIVACY POLICY OF EVERY SITE YOU VISIT. MOON AND MILA LLC HAS NO CONTROL OVER, AND ASSUMES NO RESPONSIBILITY FOR, THE CONTENT, PRIVACY POLICIES, OR PRACTICES OF ANY THIRD PARTY SITES OR SERVICES.

CHANGES TO THIS PRIVACY POLICY: MOON AND MILA LLC MAY UPDATE THIS PRIVACY POLICY FROM TIME TO TIME. WE WILL NOTIFY YOU OF ANY CHANGES BY POSTING THE NEW PRIVACY POLICY ON THE SITE. YOU ARE ADVISED TO REVIEW THIS PRIVACY POLICY PERIODICALLY FOR ANY CHANGES. IF YOU HAVE ANY QUESTIONS ABOUT THIS PRIVACY POLICY, PLEASE CONTACT US.